WhatsApp-first incident management

From the tenant's WhatsApp to your maintenance team.

Tenants report a problem on WhatsApp โ€” no app, no login. Your team runs every incident from one dashboard, across every building you manage.

Built for UAE property portfolios ยท Arabic + English
90%+
UAE residents on WhatsApp daily
0
apps for tenants to install
1
dashboard across every building
AR/EN
bilingual from day one
How it works

From report to resolved, tracked at every step

One flow connects the tenant, your coordinators, and your technicians and vendors โ€” with a full record behind every ticket.

01

Tenant reports on WhatsApp

02

Ticket auto-generated

03

Assigned to tech or vendor

04

Status tracked live

05

Tenant auto-notified

06

Resolved & logged

The product

Two modules, one connected system

Frictionless for the tenants who report โ€” powerful for the team that resolves.

For tenants

Report in seconds, from the app they already use

No download, no portal, no password. Tenants message on WhatsApp and get a tracked ticket back instantly โ€” in Arabic or English.

  • WhatsApp-native reporting โ€” nothing to install
  • Automatic ticket number, category and priority
  • Live status and resolution, right in the chat
Water leak under the kitchen sink
Logged โ€” ticket #TC-2088Category: Plumbing ยท Priority: Medium
Vendor scheduled for tomorrow 10:00You'll get a reminder
Perfect, thank you
For your team

Every incident, every building, one dashboard

Assign technicians and vendors across departments, track SLAs, and keep a complete audit trail โ€” with analytics that show where time and money go.

  • Technician & vendor assignment across departments
  • SLA tracking, escalation and full conversation history
  • Analytics and a multi-building portfolio view
Open
18
In progress
7
Resolved
132
HVAC
Plumb
Elec
Lift
Other
#TC-2043Flat 1204HighIn progress
#TC-2041Flat 0907MediumAssigned
Capabilities

Everything the operation needs, in the box

Dedicated WhatsApp number

Your own branded WhatsApp Business number, included in every plan.

Auto ticketing & triage

Every report becomes a ticket with a category and priority, instantly.

Vendor management

Coordinate in-house technicians and external vendors across departments.

SLA tracking & escalation

See what's on time, what's slipping, and escalate before it's a complaint.

Multi-building portfolio

One dashboard across every building โ€” filter, compare, and drill in.

Full conversation history

A complete, searchable record behind every ticket โ€” for owners and audits.

Role-based access

Right permissions for admins, coordinators, technicians and vendors.

Arabic & English

Bilingual tenant experience and notifications, from day one.

Why TenantCare in the UAE

Built for how the Emirates actually operate

WhatsApp-native

The channel your tenants already open every day โ€” zero friction to report.

Arabic + English

Bilingual by design, not bolted on โ€” matching how residents communicate.

UAE data residency

Shared, dedicated in-region, or fully on-premise โ€” you choose the posture.

Portfolio-ready

One dashboard across every building you manage, however fast you grow.

The business case

"For a fraction of a percent of the service-charge budget, we get faster resolutions, a full audit trail, and vendor accountability โ€” recovered on coordinator time alone."

< 1%
of the service-charge budget
6.4h
average resolution time
100%
of incidents on an audit trail

Priced per building, scaled to size

Simple and fair โ€” you pay for what you manage, and your rate improves as your portfolio grows. A dedicated WhatsApp number is included in every plan.

  • โœ“ SaaS or on-premise / UAE dedicated hosting
  • โœ“ Tenant reporting is always free โ€” no per-tenant charge
  • โœ“ One-time onboarding, then annual subscription (AED, ex. VAT)
  • โœ“ Final quote confirmed at a short scoping session
Get your number
We'll map your portfolio and hand you a fixed quote.
Book a scoping call Request a demo
Let's scope your rollout

Ready when you are.

In a short session we'll map your buildings, confirm your implementation timeline, and give you a fixed quote โ€” SaaS or on-premise.